Return and Refund Policy
At ColorDoer, we strive to provide our customers with high-quality, customized printing solutions tailored to their unique needs. We understand the importance of your satisfaction with our products and services. Please take a moment to familiarize yourself with our return and refund policy.
1. Order Confirmation:
- Before processing any order, we require customers to carefully review and confirm all design specifications, including layout, text, colors, and any other relevant details.
- Customers are responsible for ensuring the accuracy of the design, including grammar, spelling, and other content-related aspects.
2. Quality Assurance:
- We take pride in delivering products of the highest quality. If, however, you receive a product that does not meet your expectations in terms of quality, please contact us within [number of days] days of receiving your order.
- ColorDoer will investigate and, if necessary, offer a replacement or refund for the defective or substandard product.
3. Size Verification:
- It is the customer’s responsibility to confirm the accuracy of the ordered sizes before finalizing the purchase.
- We encourage customers to double-check the dimensions of their chosen products during the order confirmation process to avoid any misunderstandings.
4. Returns for Quality Issues:
- If you believe there is a quality issue with the product you received, please contact us promptly with detailed information and, if possible, supporting photographs.
- We will work with you to assess the issue and, if necessary, arrange for the return of the product for further evaluation.
5. Custom Nature of Printing:
- As each order involves customized printing based on customer-approved designs, we cannot resell or reuse printed materials.
- Due to the custom nature of our products, we do not accept returns or offer refunds for customer errors in design or content. Please review your designs carefully before confirming your order.
6. Cancellation Policy:
- Orders can be canceled within the day of placement and conformation. However, once the printing process has begun, cancellations are no longer possible.
7. Refund Process:
- Refunds, if applicable, will be processed within 2 days of the approval of the return or refund request.
- Refunds will be issued to the original payment method used during the purchase.
- For any concerns or inquiries related to returns and refunds, please contact our customer service team atWhatsapp.
ColorDoer reserves the right to update or modify this policy at any time without prior notice. It is the customer’s responsibility to stay informed about the current policy when making a purchase.